INDIVIDUAL ANTECEDENTS of EMOTIONAL LABOUR in AIRLINE INDUSTRY

Or in Airline Industry or in Airline

Next to fuel costs, crew costs are the largest direct operating cost of airlines. Therefore much research has been devoted to the planning and scheduling of crews over the last thirty years. The planning and scheduling of crews is usually considered as two problems: the crew pairing problem and the crew assignment (rostering) problem. These problems are solved sequentially. In this paper we foc...

Or in Airline Industry

Deployment of eLearning in the Airline Industry

Capt. Herbert Schwarz AICC [email protected] Abstract Learning management systems provide an indispensable basis for the manifold training requirements of flight crew, ground staff, engineering and maintenance personnel mandatory to the airline industry. Screening and deployment of such a system is a complex endeavor which is discussed against the background of specific requirements of the airl...

Flight Attendants’ Emotional Labor and Exhaustion in the Taiwanese Airline Industry

Few research studies have discussed the two variables of emotional labor and emotional exhaustion, and even fewer have examined flight attendants as the research subject. The current study employed a questionnaire method to examine 353 Taiwanese flight attendants’ feelings about emotional labor, the status of their emotional exhaustion, and the relationship between emotional labor and emotional...

application of brand personality scale in automobile industry: the study of samand’s brand personality dimensions

این تحقیق شخصیت برند سمند را در ایران با استفاده از مدل پنج بعدی آکر (1997) بعنوان یک چهارچوب بطور توصیفی سنجیده است. بنابر این چهارچوب که دراصل در 42 جزء (42 ویزگی شخصیتی) ودر پنج بعد شخصیتی طراحی شده بود ودر کشورها وصنایع مختلف آزموده شده بود, پرسنامه به زبان فارسی ترجمه شده و با استفاده از روشهای ترجمه معکوس و مصاحبه عمیق با 12 متخصص ایرانی به 38 جزء کاهش یافت. و نظرسنجی ای در پنج نمایندگی ا...